REFUND POLICY

Thank you for choosing PURELY CHIC LLC! We are committed to providing high-quality outdoor apparel and hope you are satisfied with your purchase. If you are not satisfied with your purchase, we offer refunds and exchanges. Below is our return policy and process.

1. Return Conditions
   All returns must be requested within 30 days of receiving the item.
   Products must be unused, in new condition, and with original tags and packaging intact.
2. Return Process
   Requesting a Return:
   Please contact our customer service team via email at [email protected], stating your order number and reason for return.
   Obtaining Return Authorization:
   We will provide you with a Return Authorization Number (RA number) for your return request and instruct you on how to proceed with the return.
   Preparing the Return Package:
   Carefully pack the item and include the Return Authorization Number. Ensure the product is properly protected during shipping.
   Returning the Item:
   Please ship the return item to the following address: 216 N NORTON AVE, LOS ANGELES, CA 90004
   Shipping Costs:
   Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method. We are not responsible for packages lost during the return process.
3. Refund Processing Time
   Upon receiving the returned item, we will process the return and issue a refund within 5 business days.
   The refund will be issued to your original payment method, and processing time may vary depending on your bank, generally 3-7 business days.
4. Exchange Policy
   If you need an exchange, please follow the return process, and after the refund is processed, you can place a new order for the desired item on our website.
5. Contact Us
   If you have any questions, please feel free to contact our customer service team. We are happy to assist you.

We appreciate your support of PURELY CHIC LLC and look forward to providing you with a great shopping experience!